Lagos, Nigeria
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This Refund & Cancellation Policy outlines the terms under which On-Cue Logistics processes cancellations and refunds for dispatch and logistics services.
All service activation fees are non-refundable once services have commenced.
Services are considered commenced upon:
Guest data upload
System Activation
Packaging preparation
Logistics Planning
Once boxing and customization have begun, packaging fees are nonrefundable.
Delivery fees become non-refundable once:
Delivery scheduling has been finalized; or
Distribution has commenced
Refunds relating to Aso Ebi or event merchandise remain the sole responsibility of the Event Owner. On Cue Logistics is not liable for disputes relating to product quality or product dissatisfaction.
Clients may cancel a booking before a rider has been assigned or dispatched.
A small administrative fee may apply to cover processing costs.
If cancellation occurs after a rider has been dispatched, the Client may be charged:
A partial service fee based on distance covered
Or the full dispatch fee if delivery is near completion
If delivery fails due to recipient unavailability or incorrect details provided by the Client, additional redelivery charges may apply.
Refunds may be granted under the following conditions:
Service not rendered
Double payment confirmed
Operational failure caused solely by On-Cue Logistics
Refunds are not applicable for delays caused by traffic, weather, or factors beyond company control.
Approved refunds will be processed within 7–14 business days to the original payment method.
For Aso-Ebi distribution or bulk event logistics, cancellations made less than 48hours before scheduled dispatch may attract cancellation penalties.
Where insurance was purchased, claims for damaged or lost goods must be reported within 24 hours of delivery.
On-Cue Logistics shall not be liable for cancellations or delays caused by events beyond reasonable control including natural disasters, civil unrest, or government restrictions.
On-Cue Logistics reserves the right to update this policy at any time. Revised versions will be communicated through official channels.
