Lagos, Nigeria
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This Privacy Policy explains how On-Cue Logistics (“we”, “our”, “us”) collects, uses, discloses, and protects Event Owners and Guests personal information when they use our dispatch and logistics services.
We may collect the following information:
Full Name
Phone Number
Event Owner Full Name and Contact Details
Guest Names
Email Addresses
Pickup and/or delivery addresses
Payment transaction data
Geolocation data for delivery tracking
System usage data
Proof-of-delivery (photo, signature, OTP confirmation)
We do not store card details.
We use collected information to:
Provide and manage delivery services
Managing event distribution logistics
Coordinating RSVP confirmations
Scheduling and executing deliveries
Communicate delivery confirmation and updates
Customer service communication
Legal and regulatory compliance
Process payments
Improve service efficiency
Ensure safety and fraud prevention
We do not sell or rent your personal information. We may share information with:
Assigned dispatch riders
Payment processors
Insurance providers (where applicable)
Law enforcement or regulatory compliance where required by law
Guest information is:
Accessible internally on a restricted basis
Assigned to riders through a controlled delivery system
Not visible in bulk to riders
Not sold or shared for marketing purposes
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
We implement:
Controlled database access
Role-based information visibility
Delivery confirmation authentication
Secure hosting systems
Personal data will be retained only for as long as necessary to fulfill service obligations and comply with legal requirements.
Event owners and guests may request
Access to their data
Correction of inaccurate information
Request deletion where legally permissible (subject to operational requirements)
Withdraw consent for marketing communications
Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings.
Our services may integrate with third-party platforms such as payment gateways and mapping services. Their privacy policies govern how they process your information.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
Our mobile application may request access to certain device features to provide core functionality:
Camera – Used for proof-of-delivery photos
Location – Used for real-time delivery tracking and navigation
Storage – Used for temporary storage of delivery-related media
These permissions are used strictly for operational purposes and are not used for unauthorized tracking or marketing.
Users may request deletion of their account and associated personal data at any time.
Through the app (if available)
By contacting us at info@oncuelogistics.com
Upon request, we will delete or anonymize your personal data, except where retention is required for legal or operational purposes.
We may automatically collect certain technical data when you use our application, including:
Device type and operating system
App usage statistics
IP address and log data
This data is used to improve performance, security, and user experience.
By using our application, you consent to the collection and use of your information as described in this Privacy Policy.
Your data may be processed and stored in servers located outside your country. We ensure appropriate safeguards are in place to protect your information.
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
We may update this Privacy Policy periodically. Revised versions will be made available upon request or via official communication channels.
For privacy-related inquiries, please contact:
Oncue Logistics
info@oncuelogistics.com
